Support
Answers before, during and after the event.
Start with the preparation guide, check compatibility, or use the answers here to solve common event and printing questions.
Does HarelMagnetic need a permanent internet connection?
No. After activation, a valid signed local licence keeps the software available offline until the paid expiry date.
Can calibration be saved for more than one printer?
Yes. Calibration is saved per printer and paper size, so returning to a previously configured printer restores its settings.
My photos are being cut off when printed. What should I do?
Open printer cut calibration in the event settings. Select the printer and paper size, then reduce the horizontal or vertical image area in half-millimetre steps and gently recenter it if needed. You can print a 10×15 or 15×20 cm calibration sheet before the event. The settings are saved separately for every printer and paper size and remain available after restarting the software.
Which paper sizes are supported?
The current workflow supports 10×15 cm and 15×20 cm print layouts, subject to the installed printer driver and media.
Can I save a framed image without printing?
Yes. A framed image can be saved for client approval without sending it to the printer.
Can I import photos directly from a memory card?
Yes. Choose the card or a folder, preview its JPG and JPEG photos, then import everything or only selected files. The photos are copied into the selected event folder and the files on the card are not changed.
Can I still copy photos with Windows Explorer?
Yes. Direct import is optional. You can continue copying new photos into the event folder with Windows, and HarelMagnetic will open the normal selection gallery for the new batch.
Which Windows versions are supported?
The supported baseline is Windows 8.1, Windows 10 or Windows 11 on 32-bit or 64-bit systems. The current installer is built for 32-bit compatibility and also runs on 64-bit Windows.
Where are my files stored?
Inside the event folder you selected. HarelMagnetic uses consistent original and printed folders so the result does not depend on the interface language.
Do I need a licence key to start the 15-day trial?
No. Install HarelMagnetic and choose the trial option on first launch. The trial is tied to that computer and begins only after you confirm that you want to start it.
What happens when the trial ends?
Your files and saved designs remain on your computer, but HarelMagnetic requires an active paid licence to continue. Entering a serial number unlocks the same installation without reinstalling the software.
Will a Mac version be available?
A macOS version is planned, but no release date or installer has been announced.